Compliance and Customer Care

Columbia County Health System Compliance

The purpose of the Columbia County Health System's Compliance (CCHS) Program is to ensure that CCHS operations are conducted in compliance with all applicable laws and regulations as well as all policies and procedures and in accordance with our mission, vision, and values.

CCHS associates have a duty to report any actual or suspected illegal, unethical, or improper conduct. The Compliance Hotline is an anonymous reporting mechanism that aids the reporting of possible violations when other communication mechanisms may be impractical under certain circumstances.

The Hotline is available to associates as well as contractors, vendors, patients, and their families. Staff and contract employees are encouraged to utilize the reporting "chain of command" by contacting their supervisor or department head.

Whether reporting via email or by telephone, the Hotline is available 24 hours a day, seven days a week. The Compliance Hotline is designed to protect your confidentiality and your anonymity if requested. Regardless of how a report is made, CCHS prohibits retaliation in any form against anyone who, in good faith, reports a possible violation or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern. CCHS will take appropriate action against any individual determined to be engaging in retaliatory conduct.

If you are unsure about where to go with your concerns, or you feel uncomfortable reporting through normal channels of communication, or wish to raise the issue anonymously, you should access the Compliance Hotline.


Columbia County Health System CUSTOMER CARE

Customer Care at Columbia County Health System (CCHS) is part of the Quality Improvement Program, and coordinates closely with the Compliance Program.  We are always looking for ways to improve our services and care for the best possible experience for our patients and their family. We recognize and value feedback and ideas that come directly from our customers.  Whether your experience was great or not so great, we invite you to share via the links below.

CCHS’s Board of Directors are made aware of all patient feedback without revealing patient names or details that would compromise patient privacy.  If you feel uncomfortable reporting a concern through normal channels of communication, or wish to raise the issue anonymously, you should access the Compliance Hotline (see previous info box).



Our Patient Advocate works a flexible schedule, so please leave a message if you reach voicemail, and we will return your call (if requested) at our earliest convenience.  The role of the Patient Advocate is to:

  • Receive patient feedback and enter it into our electronic system for appropriate management.
  • Help facilitate urgent patient issues when regular lines of communication are not working well.
  • Assist in closing the loop with the customer (often a written letter) following issue investigation and resolution.