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Columbia County Health System Compliance Hotline

 

The purpose of the Columbia County Health System's Compliance (CCHS) Program is to ensure that CCHS operations are conducted in compliance with all applicable laws and regulations as well as all policies and procedures and in accordance with our mission, vision and values. To download a copy of our our compliance plan, please click HERE.

CCHS associates have a duty to report any actual or suspected illegal, unethical, or improper conduct.  The Compliance Hotline is an anonymous reporting mechanism that aids the reporting of possible violations when other communication mechanisms may be impractical under certain circumstances. 

The Hotline is available to associates as well as contractors, vendors, patients and their families.  Most patient complaints are handled by Customer Care or our Patient Advocate, which can be reached by email: Customer Care or by calling 509.382.8345.  Staff and contract employees are encouraged to utilize the reporting "chain of command" by contacting their supervisor or department head.  If you are unsure about where to go with your concerns, or you feel uncomfortable reporting through normal channels of communication, or wish to raise the issue anonymously, you should access the Compliance Hotline.

Whether reporting via email or by the telephone the Hotline is available 24 hours a day, seven days a week.  The Compliance Hotline is designed to protect your confidentiality, and your anonymity, if requested.  Regardless of how a report is made, CCHS prohibits retaliation in any form against anyone who, in good faith, reports a possible violation or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern.  CCHS will take appropriate action against any individual determined to be engaging in retaliatory conduct.

 

Send an email to our Compliance Officer: compliance@cchd-wa.org The Compliance Hotline: 1.844.841.2652